Madura Tea - Excellence in Tea - The Australian Tea Company



Madura Tea Estates 753 Clothiers Creek Road Murwillumbah NSW 2484 Australia Ph: +61 2 6670 6000 info@maduratea.com.au

CONDITIONS OF USE

Security Information

There are many consumers who have chosen not to purchase anything online for fear of fraud. However, as long as you follow some simple guidelines, you are just as, or more, safe to shop online.

Advocates on behalf of sellers, Internet Advertisers Bureau (IAB), has recommended five guidelines for safe online shopping:

Do you trust the retailer? If you are not already familiar with them, call the retailer directly if you have any doubts.
Do they have a secure web site? The padlock icon located at the bottom of the browser window shows you which web sites are secure, registered and encrypted.
Don't think you should be held responsible? If your credit card is used fraudulently, note that you have little or no financial liability.
Is your password the same from site to site? It's best to vary your passwords and stay away from ones that can be easily guessed.
Did you print? Make sure you print a copy of all online transactions for your records.

The IAB points out that Internet credit card fraud is nothing compared to the offline credit card fraud, just use your common sense as you shop online.

SSL and Security

Madura Tea Estates uses internet/browser standard 128bit encryption and authentication tools to protect each page containing any sensitive information.

Each web page where your personal information is entered or recalled is protected (such as the shopping cart or credit application). When your web browser is set to its defaults, a small yellow lock in the status line of your browser will appear.

This lock signifies that all information being sent or received is using a SSL (Secure Sockets Layer). SSL is an advanced encryption technique that ensures secure data transfer between your browser and Madura Tea Estates' Secure Server.

Delivery Times

SHIPPING METHOD	DELIVERY TIME
Air Mail International	3 to 10 Business Days
International Economy Air	2 - 4 Weeks
EMS International Courier	Up to 4 Working Days
Post (Australia Only)	Up to 6 Working Days

Return Policy

Madura Tea Estates unconditionally guarantees the quality of our products. If you are not completely satisfied with the quality of our products or if you find that your order contains a wrong item, simply contact us within 30 days of your delivery, and we will replace it or refund your money, whichever you prefer. When returning items, please include unused items, your original invoice, and note on the invoice the reason for the return of goods. Please send to:

Madura Tea Estates
Returns Department
753 Clothiers Creek Road
Murwillumbah NSW 2484 Australia

Please write the reason for your return on the back of your invoice.

You can contact us at our Customer Service Desk at any time by calling: +61 2 6670 6000 or emailing info@maduratea.com.au

Order Cancellation Policy

Cancellation of an order can be done prior to shipment of the order. However, if the order has been shipped and you would like to cancel the order please refer to our Order Cancellation Procedure below.

All monies that have been paid to Madura Tea Estates by our customer will be returned in full, in like payment method as made by the buyer. We will deduct any amount that was spent on any special handling or processing at the direction of customer.

Order Cancellation Procedure

Contact Madura Tea Estates by Phone, Fax or E-mail (click on Contact Us above) and indicate that you would like to cancel an order. Be sure to include the order number that you were assigned on the invoice. Do not send any money if you decide to cancel your order and have yet to send payment. Goods already received must be returned, in satisfactory condition, to the address shown in the Return Policy above.

If you have sent money and then decide that you want to cancel your order, we will send your payment back to you in full. Your funds will be returned to you in a similar method as you paid them to Madura Tea Estates.

Browser Requirement

In order for you to operate the Madura Tea Estate web-site correctly, your web browser needs to support 128bit SSL Encryption and accept cookies. We recommend using the latest version of Internet Explorer, Netscape or Firefox for maximum compatibility with our site. You may download these browsers by clicking on the buttons below.

AOL Users

Our online tea shop has been reported to behave erratically with the built in browser of AOL. This problem is due to an error in AOL's browser adapter, not our website. To ensure your shopping experience at our web site is delivered as we intended, start AOL and sign on, then minimize your AOL browser and open either Internet Explorer, Netscape Navigator or Mozilla Firefox and revisit this site. You may wish to update to the latest version of AOL. Please contact an AOL customer service technical advisor for additional information to correct this problem.