FAQ’s

General

How is tea processed?

The leaves are harvested and then, as quickly as possible, spread out onto drying racks called withering troughs, to reduce the moisture content. The leaves are then rolled or desiccated to rupture the leaf cell structure and to release the leaf juices within.

The leaf material is then set aside to oxidise (turns the leaves from green to brown – not applicable for green tea that is dried immediately after desiccation), then placed in a drying oven to arrest the oxidation process and ensure the leaf is dry enough to be packed. The dried product is then sorted into various sized grades.

What is tea?

Tea is the second most consumed beverage in the world, surpassed only by water! Tea is produced from the infusion of freshly boiled water with processed leaves from the plant Camellia Sinensis. Any other herbs, while sometimes called “tea”, are more accurately referred to as herbal teas, infusions or tisanes.

Are we an Australian company?

We are 100% Australian owned and operated tea estate, employing over 40 people from within our local community.

Who owns Madura Tea Estates?

Pioneers of one the earliest sustainable tea plantations in Australia, Michael and Norma Grant-Cook laid Madura Tea’s foundation back in 1978 in the fertile farmlands of Northern New South Wales. Fast forward 40 years and the tea estate is now owned by four local Australian families who are fuelled by a vision to create the purest tea blends, whilst nurturing the ecosystem that sustains them, underpinned by a respect for environment and community.

 

What is the origin of tea?

To read about the origin and history of tea click here

How do I brew a perfect tea?

Want to know how to make a perfect brew? The good news is that there are only a few failsafe rules that need to apply – it is also timely to remember at the end of the day a cup of tea can be as individual as the person drinking it! Discover our tips and tricks to ensure a delicious brew.

What is the difference between Green and Black tea?

Besides taste and some varying health benefits, the real difference is the stages of oxidation during the manufacturing process. Green tea remains unoxidised, whilst black tea is fully oxidised.

What is White tea?

Like green and black, white tea comes from the tea plant, Camellia Sinensis. White tea leaves (the very top bud) are harvested at a younger age than green tea leaves and are considered rare due to  being hand-picked and their fragility. Due to the white tea leaves’ delicacy the buds need to be handled with great care to reduce any damage and they only require minimal processing compared to other teas.

White tea contains the same types of antioxidants as green tea, however in greater quantity and it has a smoother, gentler, almost sweeter taste in contrast to green.

What is Dragon Pearl tea?

Dragon Pearl tea is a rare, hand-rolled variety of green tea delicately infused with blooming jasmine flowers – creating a decadent and exotic tea for any tea devotee. The tradition began over 1300 years ago in China, and when infused with freshly boiled water, the tightly rolled balls will release the most incredible scent whilst they slowly unfurl and come to life – it is truly theatre for your eyes.

Why do we blend tea?

We harvest our estate about 30 to 35 times per year, depending upon the weather. Every time we harvest, the made tea differs from the prior harvest, caused by a whole series of factors such as length of time between harvests, amount of rain, clouds, wind and sun. If we were to just pack out our estate tea, each packet would taste different to the prior one, and we would not be able to offer the different styles of teas, such as Premium Blend, English Breakfast, Pure Assam, Green etc. So to allow us to offer both product variety and consistency, we buy high quality teas from carefully selected overseas estates. These teas are then carefully blended under the watchful eye of our Master Tea Taster to produce teas of exceptional quality, variety and consistency.    

Read more about Madura’s art of blending

Why are some of our blends more expensive than others?

There are many styles of teas, each with a large spectrum of quality.  Purchases are made on an open market supply and demand basis, which means that prices vary hugely for each individual lot of tea. Some of our premium blends such as Dragon Pearls are hand-rolled and only created in small quantities, thus making the cost of production and subsequent purchase price very high.

Where does Madura source its tea?

Our teas are sourced from our own Australian estate and from other carefully selected estates all over the tea growing world. The estates we buy from change from season to season, depending on their local weather patterns and crop availability – this is the only way that we can ensure the consistency for which we are renowned.

What accreditations does Madura Tea Estate have?

We are certified under SQF 2000 Level 3 Version 8.0, our factory is qualified as an organic packer  under ACO, and we are certified as a Kosher producer.

Does Madura sell decaffeinated tea?

Though our teas are naturally low in caffeine, we do not as such have a specific decaffeinated brew. We choose not to artificially de-caffeinate – to do so would entail the use of harsh chemicals to strip the caffeine from the tea. We do though, have an old age Madura trick that will reduce most of the caffeine content.

Place a small amount of prepared boiled water (approx. 3cms) in your favourite cup and gently place a tea bag in the boiled water. Steep for no more than 20 seconds. Gently remove the teabag and discard the water. Place the tea bag back into another cup of freshly boiled water and allow for your normal brewing time. The majority of the caffeine, which is highly soluble will be in the first discarded cup, but note that this process can change the full flavour that you may prefer.

Does Madura sell organic teas?

Yes and yes! Presently we have an expanding and delicious range of Australian Certified Organic (ACO) teas and tisanes. Want to see our organic range click here. 

How should I store my Madura teas?

It’s all in the storage!

Storing tea is very simple – keep your tea in an airtight container, store in a dark, cool, and dry place free from strong odours, this will help avoid any deterioration

The five ‘MUSTS’ of storage – view our Madura tea caddys

  • Tea must be kept free from oxygen
  • Tea must be kept free from heat
  • Tea must be kept away from light
  • Tea must be kept away from strong odours
  • Tea must be kept away from moisture

Environment & Sustainability

The filter paper of the tea bag is white - is it bleached?

Yes, however not with chlorine but with oxygen. The filter paper is a highly specialised product which is also designed to remain stable under boiling water. It is completely neutral and does not impart any flavour or starch to the brew.

Can our tea bags be composted?

The tea bag paper itself is completely biodegradable. There is a thin layer of polypropylene on the tea bags to form the seal, however with correct composting, it will completely break down. However, we do suggest removing the string and tag and ensure that composting is always completed under correct conditions.

Does Madura utilise any pesticides on our estate tea bushes?

We are extremely fortunate to not have any pests and diseases within our region, as a result we do not spray any fungicides or insecticides on the tea bushes themselves. Our Estates itself is not certified organic, however we are pesticide free and we do test our teas using a government laboratory, for any residues that could come in from neighbouring farms. The water quality is also monitored and we do test for E.Coli, Salmonella, Organochlorenes, Organophosphates and Synthetic Pyrethroids.

How do we ensure that our imported teas are safe from pesticides?

We test all our imported teas at an independent Government laboratory to standards in excess of the ANZFA standards for pesticide residues. Over the years we have identified a number of overseas estates who adopt the same business and sustainability rules as Madura, and as a result we continue to source teas from them, ensuring an ongoing degree of consistency.

What are Madura’s pyramid bag leaf infuser made from?

The pyramid leaf infuser mesh is made from a polylactic acid product sourced from corn starch and is a plant based material with no allergenic properties.

What is our philosophy regarding the environment?

Madura Tea’s reputation for producing pure tasting quality tea stems from a commitment to sustainability. Our forward-thinking approach to environmental management is fuelled by a desire to nurture the northern New South Wales farmland that sustains our tea plantation. Our policies and procedures support ideals of sustainability, offsetting our environmental footprint and giving back to the community. We strive to implement practices and procedures that take only what is needed from the environment.  Water used to irrigate the plantation is drawn from three dams and clean underground springs. Annual tests ensure that water remains free of chemical residues and tea dust and other tea waste is collected and used as mulch on the plantation. We pick and pack on site to limit freight movements and have rationalised our warehousing and transport systems to further reduce our carbon footprint. Our 250,000 tea plant plantation (a carbon sink) and factory operation is powered by more than 400 solar panels providing us sustainable energy and reducing our reliance on fossil fuels.

We have won Australian National Packaging Covenant awards for our sustainable approach to packaging and waste minimisation. Our current Environment Management Plan maps out how we will improve on environmental policies and practices over the next five years.  The plan underpins the way we do business and demonstrates our diligent and strategic approach to environmental management. Future projects on the sustainability whiteboard include reviewing machine usage to coincide with maximum in-house solar generation and investigating a streamlined cleaning and blending system. We also want to be sure that our trading partners also employ sustainable and ethical processes.  We are definitely committed to increasing our use of Rainforest Alliance certified products and investigating buying more carbon-neutral tea and herb products.

Health & Wellbeing

Are our teas Gluten and Wheat free?

Our teas and infusions do not contain gluten, wheat or any derivatives thereof.

Do Madura teas contain Tannin?

All teas do in fact contain tannin (the beautiful colouring chemistry in tea). Tannic ‘acid’ though is predominant in the bark and branches of trees, and is used to tan and soften leather. This is where misunderstanding sometimes lies – many tea consumers can confuse tea tannins with tannic acid, believing the two were the same. They are not, the former is very beneficial to one’s health whilst the latter is negative. All our teas are cleaned so only the tea leaf is contained within our product, all stem and branch fibre is removed to ensure there is no presence of such material.

Is Green tea better than Black tea?

The short answer is both types of tea can make a healthful addition to your overall wellbeing. The nutrient content offered from either black or green however, does vary slightly in regards to health benefits.

Black and green tea are processed from the same plant, Camellia Sinensis. Green tea leaves undergo minimal processing and are not fermented – making it extremely rich in antioxidants.  Black tea does go through an oxidation process (fermentation) which does reduce level and strength of antioxidants associated with tea in general.  

The personal choice is always yours, either way albeit green or black, you can be assured that your wellbeing will thank you for including tea into your diet.

What are Flavonoids?

Tea’s health benefits are largely due to its high content of flavonoids — plant-derived compounds that are antioxidants.

What are antixoidants?

An antioxidant is a molecule that inhibits the oxidation of other molecules. Oxidation is a chemical reaction that can produce free radicals, leading to chain reactions that may damage otherwise healthy cells.

What are Catechins?

A Catechin is a type of disease-fighting flavonoid and antioxidant – they are considered to be the key to tea’s health benefits. Research suggests the longer you steep the tea, the more flavonoids you may release into your brew.

What are Polyphenols?

The phenolic content in tea refers to the phenols and polyphenols – natural plant compounds which are found in tea. These chemical compounds affect the flavour and are reported to provide numerous health benefits. Polyphenols in tea include catechins, theaflavins, tannins, and flavonoids.

What are theaflavins?

Theaflavin and its derivatives, known collectively as theaflavins, are antioxidant polyphenols that are formed from the condensation of flavan-3-ols in tea leaves during the enzymatic oxidation of black tea.

I am allergic to nuts/dairy/gluten and/or fructose. Do Madura teas contain any allergens?

Some of our teas can contain various allergens, such as honey or cinnamon, so it is always best to check the ingredients list prior to consuming any of our brews – clearly detailed on the back of our packaging. In the event that you do have a reaction to any of our teas, please ensure you seek medical advice urgently.

Do Madura teas contain caffeine?

Yes, the tea plant does contain caffeine, and climatic factors, type of plant, nutritional status and harvesting methods, can affect caffeine levels. This could range from 2.5% to 5.5 % dry weight – coffee in comparison can have up to triple this amount.  Most of our non organic teas are consistently at 2.8%, our organic teas are consistently at 2.2%, and all are regularly tested for this at an independent government laboratory.

Tea for two - which teas are suitable to drink while pregnant/breastfeeding?

As with all aspects of pregnancy and tea , if you have any questions about what’s best for your situation, always consult your doctor prior as we cannot provide any medical or therapeutic advice.  We do however, produce both teas and herbal infusions that are pure, clean and as natural as possible.

Is Madura tea suitable for vegans?

Yes for most of the part!  Our straight black, green and white teas are completely plant-based products, and most of our herbal infusions are vegan friendly as well. However, our infused teas that contain an animal product such as honey would not be considered truly vegan.

Is there plastic in my teabags?

Do you take plastic with your tea?

There’s nothing quite so comfortably reassuring as a steaming cup of tea.  And forty-two percent of Australians would seem to agree – we’ve become a tea loving nation!  While most of us take a hot cuppa for granted, just what type of an environmental impact does our regular brew have?

The humble tea bag was invented completely by accident more than 100 years ago by an American tea merchant who decided to send samples of tea to customers in small silk pouches.  Confused and assuming the bags were supposed to be dunked in hot water, it was rather serendipitously that the tea bag was born.  As tea entered the era of mass production, the cheaper paper versions that we see on supermarket shelves today became the norm.

It might surprise many of you to know the majority of global tea bags paper contains a small amount of food-grade (PET) (polyethylene terephthalate), a vital ingredient in providing strength to the teabag, amongst other things. PET is needed to heat seal the bag to ensure the tea in the bag remains entrapped during the brewing process (nobody likes a tea bag blow out mid-dunk!).  The use of PET is considered safe firstly because the PET used is a food grade polymer and because of its high melting point, significantly higher than the boiling point of water, which reduces the possibility of leaching. In fact, even boiling a teabag for many an hour will not induce the PET to leach.

The tea bag paper used by us here at Madura Tea is oxygen bleached, a process considered not only to have greater health benefits – chlorine and chlorine derivatives are far more toxic – but is also more environmentally sound (as the materials are not released into the environment after use, they can be re-introduced to the bleaching process).  Just as importantly, this process doesn’t affect the flavour of our teas.  On top of this, our silk infuser pyramid bags are 100 percent biodegradable under typical garden composting conditions and generated only with eco-friendly technology.

We do not use glues, making our tea bags safe for you, and safe for the environment (and for the garden compost, for those seeking a better environmental option!).

But we still think we can do better.  We’re continuing to pave the way forward in researching and trialling filter paper made purely from natural products. As the opportunity arises and when it is viable to do so Madura will continue to invest in new delivery systems to further reduce our impact on the planet, all the while maintaining the quality our consumers know and expect from the Madura Tea range.

At Madura Tea, we have a reputation for producing pure tasting, quality tea.  With this commitment in mind our packaging uses a metallised film consisting of PET and Bi-Orientated Polypropylene (BOPP), which acts as an oxygen barrier while limiting light, moisture, and risk of tampering.  This ensures our product is delivered as fresh to the consumer as the day it was packed at our Estate.  Check with your local council recycling website as these materials are recyclable and can simply be placed in your kerbside recycling bin.

With a forward-thinking approach to environmental management, Madura Tea is fuelled by a desire to nurture the farmland that sustains our tea plantation and to achieve environmental sustainability.  For example, on those occasions when water is required to irrigate our plantation it is drawn from the Estate’s storage dams. Our factory operation is powered by more than 400 solar panels, and tea waste is collected and used as mulch on our plantation.  Our tea is picked and packed onsite to further reduce its travel miles and thus our carbon footprint.

And Madura Tea has many industry awards to back this up.  We previously have won the Australian National Packaging Covenant award for sustainable approaches to packaging and waste minimization.  And our current Environment Management Plan maps out how we continue to improve on environmental policies and practices into the future.

So, sit back, relax, and enjoy your brew.  In the meantime, Madura Tea will continue to strive to ensure we’re doing whatever possible to reduce waste while protecting the integrity, quality, and taste of our pure Madura Tea range.

Can tea help me with my fitness?

Read more about Tea & Training – click here.

Is tea healthy for my overall wellbeing?

Read about Tea For Health & Fitness – click here.

Does tea expire? Is it safe to drink tea after it’s expired?

If the tea has been stored correctly away from light and moisture then it will be OK to consume however not at its best. Tea past its due date may manifest as having a stale dull taste, with little life to the brew. If however there is any doubt and mould is suspected please discard immediately.

Is Green tea good for cleansing or detoxing?

Read about Green Tea for Cleansing, Detoxing and Exercise – click here

Payments

What payment types does Madura accept online?

We accept direct deposit, MasterCard and Visa.

Is my personal information kept safe with Madura?

Our site it protected with the latest security protocols, ensuring the safety of your personal data. We do not hold credit card details, they are stored on the secure payment gateway @ pin.net.au.

How do I use a promotional code, what if I forget to apply it at the time of ordering?

Your promotional code can only be applied at checkout – should you forget to apply your code please contact us.

How long does a refund take to process?

Please allow up to seven working business days.

Ordering

How much does postage cost?

All orders over $30 receive FREE delivery Australia wide. For all other deliveries, including international, we pass on the costs as incurred from Australia Post as calculated at checkout.

Who will deliver my order?

We ship with Australia Post, who has provided the following estimates for shipping.

Domestic :

  • Standard – 3-5 working days
  • Express – 1-3 working days

International Shipping Timeframes:

  • Australia Post estimates International Shipping can be between 5 – 10 business days.

Please note the above is a guide only, and does not include any customs processing, time upon arrival at the destination nor delays by Australia Post directly.

Can I track my order?

Yes, tracking information is sent via confirmation email.

What notifications will I receive regarding my order?

For deliveries within Australia and Track and Pack International orders, you will receive emails when the following occurs:

  • Your order is ready for pickup by Australia Post
  • Australia Post first scans your order
  • Your order is on board for delivery
  • Your order is ready to collect from the Post Office or Parcel Locker (where applicable)
  • Delivery is made

What if my order isn’t delivered?

Please contact us so as we can investigate and ensure that your order is received.

What if I want to cancel my order?

You may cancel your order if not yet despatched. If already in transit the order must be returned in original saleable condition.  In order to cancel, please contact Madura Tea Estate immediately so as we can stop order being despatched via Australia Post. Upon cancellation and /or products received back, 100% of your payment will be refunded and any rewards points used will be credited back to your account.

Once I have placed my order, can I amend it?

No – an order can be cancelled however and another one placed.

I have given the wrong address; how can I change it?

Please contact us immediately so as we can rectify urgently for you.

How do I return an order?

Please return to:

Web Order Returns
Madura Tea Estates
753 Clothiers Creek Road
Clothiers Creek NSW 2484

Once we receive the product, we will refund the product portion of your payment and credit you for any used rewards points.

What if I can’t place an order myself online?

Phone orders are always accepted, call  02 6670 6000.

How long will I have to wait for my order?

We are a farm located in Northern NSW, though we do our very best to get our orders out some regional areas can take longer than capital cities. 

My order has an incorrect or missing item, what should I do?

Please always contact us, we are very passionate about ensuring your full order gets to you, we equally can be contacted via any of our social media platforms.

How does Madura trace complaints made on a particular batch?

The date of packing and best before date stamp is affixed on the foil covered tray of bags or the pouch containing the leaf tea. This is our tracer which allows us to trace constituents of the blend as well as batches of paper and consumables used in the production of tea bags. Please contact us if you have any concerns urgently

The product I’m looking for is out of stock. Can I back order an item?

If a product is out of order, we will be working as fast as we possibly can to get it back on-line! At this stage though, back ordering is not available with our online store.

What happens if I receive a faulty/damaged product?

Please always contact us, we are very passionate about our brews and ensuring quality, we equally can be contacted via any of our social media platforms.

Brew Club – loyalty reward points

Madura will allocate loyalty reward points for every purchase of our selected tea products – from website, supermarket or retail outlet purchases. Likewise, you can earn additional reward points when you introduce friends and family to The Brew Club – points are allocated after the introduced recipient completes their first online order.

How will I know if my Brew Club points are expiring?

If subscribed to receive expiration notifications (default) in My Account, you will receive an email 6 months, 3 months, 1 month then 1 week before your points expire. You will receive another email should any of your points expire.

What do I do if part of my Brew Club number is hard to read?

Please always contact us, we are very passionate about ensuring your experience with Madura Tea Estates is easy as possible, we equally can be contacted via any of our social media platforms.

Feedback

Want to stay up to date with Madura sales, information and newsletters.

We would love to hear from you! We welcome you to join The Brew Club or follow us on our Facebook or Instagram platforms.

I would like to provide feedback on my experience with Madura. Who can I speak to?

Regardless of whether it is positive or negative, we welcome all feedback, so please contact us. We are very passionate about ensuring your experience with Madura Tea Estates is enjoyable, we equally can be contacted via any of our social media platforms.

My tea doesn’t taste right. What should I do?

Please always contact us. We are very passionate about ensuring your experience with Madura Tea Estates is enjoyable, we equally can be contacted via any of our social media platforms. 

How can I learn more about Madura?

We welcome you to join us on a guided tour and experience all that we are and have to offer. You can also jump online and follow us on Facebook and Instagram for updated information about all things tea related! Become a Brew Club member  and receive updates on sale alerts, recipes and seasonal information. Click here to become a member.

I have a complaint regarding my order.

Please always contact us, we are very passionate about our brews and ensuring quality, and we can also be contacted via any of our social media platforms. 

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